Due to COVID 19 businesses have gone digital and people have started enjoying getting their daily essentials and other items delivered right at the doorstep. Getting the businesses online have proven to be cost-effective as being a business owner you can start the operations at home itself and you do not have to invest in infrastructure especially the restaurants.
Many food start-ups have emerged during the pandemic and many people have started ordering their favorite food from restaurants. It might sound easy to set up the kitchen or the other warehouse things on your own but when it comes to delivery you would need to pay more attention as your whole business depends on it. There are various ways through which you can improve the delivery service of your business. Let’s discuss those ways in detail.
Hire a third party delivery partner
It may not be possible for you to deliver the parcels through your people if you have a shortage. In this case, you can always consider hiring a third-party delivery partner for this purpose. Nowadays many restaurants hire third-party service providers such as Ontime Group, Grubhub, DoorDash or Uber Eats to deliver their food. But here you would need to make sure to follow their guidelines as they will be taking the responsibility to deliver the food to your customers promptly. Hence make sure to go through their terms and conditions before getting associated with them.
Take the help of GPS Apps
GPS apps are known to be one of the important aspects of the delivery as most of your drivers or the delivery partners might not be aware of the detailed addresses in your city. Hence it is important to take help from suitable GPS apps. GPS apps help to deliver the order to your customers on time and hence you are less worried about the delivery. You can research your end to find the right GPS app for your business. You can choose from various free apps such as apple maps or google apps but for these apps, you would need to have a strong internet connection. You can also consider getting offline GPS apps such as HERE WeGo or Waze.
Create the customized delivery menu
Due to the pandemic, many people have started ordering their favorite food from their favorite restaurants through food delivery apps. Hence it is important to create a customized delivery menu that your customers can check and order from. Here you can also create various discount offers. You can also focus on delivery-friendly packaging that would help to deliver the food without spilling off during the delivery process.
Get the No contact delivery in place
No contact delivery has become the best practice in pandemics considering the hazards of COVID 19. Hence make sure to keep the factor of No contact delivery in your mind while creating a plan for organizing the delivery process for your business. Nowadays people have become more conscious about being touched by external things. For the best practice, you can implement the bar code or label scanning process to get the delivery confirmation or payment confirmation.
Educate all the employees about the delivery fulfillment process
You might have hired a third-party delivery partner to fulfill your delivery needs but there might be times when the system could go down and you might not get access to them. But you still have the orders to go out and get delivered. In such cases make sure your employees are well prepared for any emergency delivery orders. Cross-training your staff for the delivery process would help to save your business during any emergency.