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HSBC handling of bounce-back loans branded ‘shambles’ by businesses

HSBC handling of bounce-back loans branded ‘shambles’ by businesses


HSBC business customers say they have been left in the dark about bounce-back loan applications

Small businesses say HSBC is pushing them to the brink of collapse because of the time it is taking to approve bounce-back loans.

Another small business owner says her mental health has been affected by the “sham” of her experience of applying for an HSBC bounce-back loan.

HSBC’s own bounce-back loan guidelines say it aims to respond to applications within a couple of days.

Yet HSBC business customers say they have been left hanging for weeks for approved applications to be processed and money to appear in their accounts.

>See also: Half of small businesses will never repay Bounce Back Loans, warn banks

Some HSBC customers say the bank’s unresponsiveness is pushing them into going out of business.

“They have left me to go under,” said Darren Smith of Chorley-based DMS Minibus Hire, who applied for a bounce-back loan on May 16, having been an HSBC customer for over 30 years, and is still waiting for his money, despite HSBC assuring him the money would hit his account within two days.

“So many businesses are going bust due to this farce,” said childminder Louise Blazys, who is also waiting for any communication for HSBC, despite applying three weeks ago.

Alan Larking, who has set up a Facebook page for unhappy HSBC bounce-back loan applicants to share grievances, asked: “Are they going to compensate businesses that have gone into liquidation due to their incompetence?”

By comparison, Lloyds and RBS have both been singled out by small business owners for how quickly they have gotten BBL money into people’s current accounts.

>See also: Microbusiness £50,000 Bounce Back Loans – how they work

“I cannot understand how it’s taking so long when the likes of Lloyds Bank are processing and paying within 48 hours,” said locksmith Richard Hopkins, who applied for an HSBC BBL on May 23 and was approved that same day. Since then he has heard nothing.

‘Businesses will fail due to the total shambles that is HSBC

“To be very blunt, if the loan doesn’t get paid into my account soon, I won’t have a business to go back to,” said Hopkins.

Kerry Howard, who runs handicrafts business Woodworks and has been an HSBC customer for eight years, said her mental health has been affected because of the bank’s silence over her approved bounce-back loan.

Howard said: “HSBC are making people ill with the way they are behaving. My life has become ruled and consumed by HSBC. I feel broken actually, and as if I have no control or decision-making ability about my own business anymore.”

Peter Trotman, director of business broker Vision Business Advisers and an HSBC business customer for four years, blames HSBC opening up bounce-back loans to non-HSBC customers for overwhelming the system.

Applications are being lost and business owners have to reapply multiple times, only to speak to call-centres with no overview of their applications.

Cynics claim that HSBC is allowing non-banks customers to apply for bounce-back loans through them, so they have their details on file to convert into business account customers later down the line.

Trotman himself applied on May 4 and, having heard nothing despite over 15 phone calls and numerous emails, was told to reapply on May 13. Since then he has still heard nothing.

Trotman said: “I am not the only one. There are hundreds or thousands whose businesses will fail due to the total shambles that is HSBC.”

Both HSBC and British Banking Resolution Service were asked for comment.

Further reading

HSBC adds billions to its £14bn small business loan fund ahead of Brexit



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