A man who left a negative review of a legal firm on the TrustPilot website has been ordered to pay £25,000 ($34,000) in libel damages.
He then left a review accusing the firm of being “another scam solicitor”, according to court documents.
The firm took legal action, stating that this was untrue and defamatory.
Mr Waymouth had not engaged with Summerfield Browne’s complaints procedure before leaving the review, the High Court in London heard.
“But what I got was just the information I sent them, reworded and sent back to me.”
Finding for the firm, judge Master David Cook said it was “beyond any dispute” the words in the review “had a clear tendency to put people off dealing with the claimant firm”.
And Mr Waymouth had “never fully articulated” why he was unhappy with Summerfield Browne’s work.
Other reviewers are now leaving TrustPilot reviews on the firm’s page, in an attempt to support Mr Waymouth.