Workforce Management (WFM) is a set of procedures organizations use to help optimize employee productivity, among other business practices.
WFM software is an application to help in this regard. The desktop or mobile program can provide help in several aspects, like staff scheduling and task management. If you’re looking for why you should start using WFM software, continue reading to know four essential traits of this application that may help your company.
Enhances Employee Satisfaction
An unhappy employee may result in several problems. Stressful situations may lead to errors in handling tasks. Poor staff morale may also lead to high attrition rates, which can then move to additional challenges for the organization.
Company staff members feeling empowered may handle relevant jobs with accuracy and dedication. Satisfied employees may also press the need to continue working better for the benefit of the business. A WFM system like the application provided by Shiftpixy Inc helps an organization’s workforce to edit and view personal data.
These pieces of information may include:
- Shift confirmations
- Leave requests
- Log-ins and outs
- Personal working schedules
Managers of Human Resource (HR) and Accounting may also calculate employee payrolls easily with the WFM program. This scenario may lead to minimal risks of delayed salaries, which would otherwise be a top reason many employees become dissatisfied with companies.
Extra hands working on different organizational tasks might be a welcoming sight for specific firms. But, companies like startups and small businesses may not have the financial resources to hire additional employees. More staff members mean extra people in the payroll.
Consider using effective programs to streamline work and cut costs. One of those applications is WFM software, and it can help by letting one person handle multiple tasks properly.
Also, and as mentioned earlier, this software solution may help streamline tasks. One of your staff members can use the program to calculate payroll, track resources, and create performance reports. So, you might not need to hire additional full- or part-time employees to handle these jobs.
Improve Customer Satisfaction
There can be a direct correlation between workforce and customer satisfaction. A customer service representative who may have had a bad day might project those stressful feelings to potential clients. Negative feedback left by possible and existing customers can hurt your business’ profit margins.
Using WFM software may help improve brand equity, which is the commercial value of a company. Don’t confuse this term for the cost of a business’s products and services. Instead, brand equity may aid target markets to see the importance of using your business’ wares and expertise.
WFM solutions help achieve this goal by minimizing the risks of employee dissatisfaction. Your customer service agents emanating feelings of satisfaction will let leads and customers sense that they’re about to make the right transaction.
Like negative feedback, clients experiencing positive experiences from your firm’s products and services allow them to spread the good news. You might even call it free advertising to help lead more potential customers to your business.
Reduce Compliance Risks
This system helps keep attendance and time tracking organized in one place. Many employee non-compliance cases come from poor attendance and work ethics. For example, a staff member may take an extended meal break without you knowing about it. Conversely, a company worker might not report their absences to their supervisors.
Use a WFM system to help minimize these incidents from happening. Require staff members to clock in and out of their work, even if they’re only going to head out for a break. By incorporating this system, you’ll always know the current status of your employee’s tasks.
After all, wasting time might be akin to spending money for various businesses. You can also assign salary penalties if an offending staff member is absent or late for work. Thus, this system goes back to the idea of letting HR and Accounting calculate payrolls easier than using the pen-and-paper method.
Trustworthy WFM tools help organizations in more ways than one. The four characteristics of this system mentioned above may only be the tip of the iceberg. Consider using trusted software to manage your business’ workforce and gain numerous benefits in return. Remember to check online reviews first before buying the right software solution to help avoid extra complications.